Shipping Policy
This Shipping & Returns document applies to orders placed on wearkinlv.com. Hong Kong Shengyi International Co., Limited ships clothing orders to destinations served by carriers. Orders are processed after payment verification. Shipping timelines are standard and vary by destination, carrier availability, and customs processing. Hong Kong Shengyi International Co., Limited does not guarantee rapid delivery. Tracking information is provided when available. Customers are responsible for providing accurate shipping details. Hong Kong Shengyi International Co., Limited is not responsible for delays caused by carriers, customs, or incorrect addresses.
Order Processing
Orders are prepared for shipment after payment authorization and address verification. Processing occurs during standard business operations. Hong Kong Shengyi International Co., Limited may contact the customer if additional verification is required. Orders with incomplete or inaccurate information may be delayed or cancelled. Once an order is dispatched, the shipping carrier controls delivery. Hong Kong Shengyi International Co., Limited does not guarantee a specific delivery date.
Shipping Costs and Duties
Shipping costs are calculated at checkout and are based on destination, package weight, and carrier service. Customers are responsible for all shipping costs. Import duties, taxes, and customs fees are the responsibility of the customer. Hong Kong Shengyi International Co., Limited does not reimburse customs charges. Refused packages may be treated as returns under the 14-day no-reason refund policy. The buyer completely bears all return shipping costs for refused packages.
Delivery Timeframes
Delivery timeframes are standard and qualitative. Actual delivery depends on carrier performance, destination, customs clearance, and local conditions. Hong Kong Shengyi International Co., Limited does not promise express or rapid delivery. Customers should monitor tracking information provided by the carrier. If tracking shows delivery, Hong Kong Shengyi International Co., Limited considers the order delivered. Delivery disputes must be raised with the carrier and Hong Kong Shengyi International Co., Limited within the claim periods stated in this document.
14-Day No-Reason Refund Policy
Hong Kong Shengyi International Co., Limited offers a strict 14-day no-reason refund policy. You may request a refund for any reason within exactly 14 days of receiving your order. No reason is required. To qualify, items must be unused, unwashed, undamaged, and in original packaging with all tags attached. The 14-day period begins on the delivery date confirmed by the carrier. Requests submitted after exactly 14 days are not eligible for a no-reason refund. Hong Kong Shengyi International Co., Limited may require proof of purchase and delivery confirmation.
Return Conditions
All returned items must meet the condition requirements. Items must be unused and in original packaging. Items that are used, washed, altered, damaged after delivery, or missing original packaging are not eligible for return. Hong Kong Shengyi International Co., Limited reserves the right to reject returns that do not meet these conditions. Non-returnable conditions are applied uniformly and do not list specific product categories. The buyer completely bears all return shipping costs.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Shengyi International Co., Limited does not provide prepaid return labels unless required by law. The buyer must pay for return shipping and any associated insurance or tracking. Original shipping costs are non-refundable unless required by law. Hong Kong Shengyi International Co., Limited is not responsible for returns lost or damaged in transit. The buyer should use a trackable shipping method.
Step-by-Step Return Process
1. Contact [email protected] within exactly 14 days of receiving your order to request a return authorization. 2. Provide your order number, item details, and return reason. A reason is not required for the no-reason refund. 3. Receive return instructions from Hong Kong Shengyi International Co., Limited. 4. Pack the items securely in original packaging with all tags attached. 5. Ship the package to the return address provided. 6. Send the tracking number to [email protected]. 7. Hong Kong Shengyi International Co., Limited inspects the returned items. 8. If approved, the refund is processed.
Return Address Details
The recipient must be Hong Kong Shengyi International Co., Limited, the contact phone is +852 4477 9946, and the specific return address is FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KLN, HONG KONG. Use these details exactly when shipping a return. Hong Kong Shengyi International Co., Limited is not responsible for returns sent to an incorrect address. The buyer completely bears all return shipping costs.
Refund Processing
Refunds are initiated after Hong Kong Shengyi International Co., Limited receives and inspects the returned items. The refund arrival time is at least 14 days from approval. Refunds are issued to the original payment method. The buyer completely bears all return shipping costs. Refund amounts exclude return shipping costs and original shipping costs unless required by law. Hong Kong Shengyi International Co., Limited may deduct costs for items that do not meet return conditions.
PayPal Refunds
PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Hong Kong Shengyi International Co., Limited complies with applicable local laws. The buyer should allow the full statutory period for PayPal refunds where local laws require up to 30 days. PayPal refunds follow the same approval and inspection process as other refund methods.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. Claims must be sent to [email protected] with the order number, description of the damage or defect, and supporting photographs. Claims submitted after exactly 7 days of receipt are not eligible. Hong Kong Shengyi International Co., Limited will review valid claims and provide instructions. If a claim is approved, Hong Kong Shengyi International Co., Limited may arrange a replacement or refund. The buyer completely bears return shipping costs for approved damaged or defective returns unless local law requires otherwise.
Order Cancellations
Orders may be cancelled before shipment. Contact [email protected] immediately. If the order has shipped, the return process applies. Cancellations after shipment follow the 14-day no-reason refund policy. Refund arrival time is at least 14 days from approval. The buyer completely bears all return shipping costs for shipped orders that are cancelled.
Contact Information
For shipping and returns questions, contact Hong Kong Shengyi International Co., Limited at [email protected] or +852 4477 9946. The return address is FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KLN, HONG KONG. The recipient must be Hong Kong Shengyi International Co., Limited. The buyer completely bears all return shipping costs.
